Why do people change the service provider?
The answer is when the services are not up to the mark and customers are dissatisfied with overall performance of the product.
But is the theory is applicable for the shopping cart and/or software issues? Where do the non-satisfied customers moving then?
Please check on which ground you feel that the services are not good.
1. Not enough spaces to market the local and global online customers
2. Social Media integration is not available
3. No product discount option
4. High pricing
5. Poor customer service
6. No/less after sales support.
These factors affect the performance of the online store shopping cart software and thus loses upon the confidence of the customers. The customers start thinking of choosing a different cart for their services. In order to retain customers, the cart owner has to work upon these points and gain the confidence of the customers.